9Flats vs Airbnb: Which Is Better for Hosts? [2024]

If you're on the fence between 9flats vs Airbnb for your short-term rental listing, look no further as we break down for you in this guide.

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If you’re a vacation rental host, picking the best listing site is vital for your business. With numerous choices out there, we’re here to make it simple for you. In this blog, we’ll compare two well-known platforms: 9Flats vs Airbnb for hosts.

This comparison will give you the information you need to make the right choice for your vacation rental business. Let’s begin!

Can You List on Both 9Flats and Airbnb?

Yes, you can list your vacation rental on both 9Flats and Airbnb. Listing on multiple sites can have advantages, such as reaching a broader audience and increasing bookings. However, there are some cons to consider, like the possibility of double bookings and the challenge of managing multiple platforms. 

To streamline this process and avoid double bookings, consider using a channel manager. A channel manager can sync your calendar across different platforms and provide a unified inbox for easier communication with guests.

What is 9Flats?

Founded in 2011, 9Flats is a German company with over 200,000 unique local rentals worldwide. The goal is to make travel for visitors more economical, easy, and fulfilling while giving homeowners a simple option to supplement their income. 9Flats will assist you in finding and booking your ideal holiday rental, whether it’s an apartment in Manhattan or a cottage in the French countryside.

What is Airbnb?

Airbnb originated in 2007 when two hosts opened their San Francisco home to three guests. It has now grown to include more than 4 million hosts who have graciously welcomed more than 1.5 billion visitors from almost every country in the world. Every day, hosts on Airbnb provide unique lodging and experiences that let visitors interact meaningfully and authentically with local communities.

9Flats vs Airbnb: An Overview

Let’s take a closer look at the key differences between 9Flats and Airbnb.

Comparison points9FlatsAirbnb
Costs For HostsFree listing creation and a 15% booking feeFree listing, guest service fee (6-12%), 3% host fee
Reach and Getting bookingsEntire homes to unique spaces
Smaller and less diverse user base
Entire homes to unique spaces
Larger and more diverse userbase
Host InsuranceLimited information on insurance
No clear host protection coverage
Provides host liability insurance through AirCover for Hosts, offering up to $1 million in coverage for injury or damage to guests’ belongings
Cancellation PoliciesCancellation policies depend on the property provider; policies can varyClear cancellation policies managed by Airbnb, including fees for cancellations within 48 hours and 48 hours to 30 days before check-in.
Host Customer supportVaried reviews, generally positiveVaried reviews, many areas of improvement
Extensive FAQs available

9Flats vs Airbnb: Costs for Hosts

Both 9Flats and Airbnb have a cost structure that allows you to get started without any membership fees.

Creating a listing on 9Flats is free, and you only pay when a booking is confirmed. When a booking is made, 9Flats deducts a 15% fee from the booking amount, and the rest is paid directly to the hosts.

Similarly, Airbnb does not charge hosts any upfront fees for listing their accommodations. Instead, guests pay the cost displayed on the listing, along with a guest service fee. The guest service fee on Airbnb varies and depends on the total price of the listing, typically ranging from 6% to 12%. This fee goes directly to Airbnb. Hosts receive the listing price for their accommodation minus a 3% host service fee, which Airbnb retains.

If you appreciate a straightforward fee structure, 9Flats might be your choice. But if you prefer a fee system with varying guest service fees, Airbnb could be more suitable for you.

9Flats vs Airbnb: Reach and Getting Bookings

Both 9Flats and Airbnb provide a similar range of accommodations, from entire homes to distinctive spaces, making them comparable in terms of property types. However, the notable difference lies in its user base, where Airbnb takes the lead due to its larger and more diverse audience.

9Flats vs Airbnb: Host Protection Insurance

Regarding host insurance, detailed information about 9Flats’ coverage is not readily available.

In contrast, Airbnb provides host liability insurance as a part of AirCover for Hosts, offering up to $1 million in coverage. This coverage is designed to protect hosts if they are found legally responsible for a guest’s injury or any damage or theft of their belongings during their stay.

It’s not limited to just hosts; individuals who assist with hosting, including co-hosts and cleaners, are also covered under this insurance, ensuring you can confidently host on Airbnb.

However, it’s important to keep in mind that it doesn’t cover damage or injury resulting from intentional actions, damage to your own property or belongings caused by a guest (as that’s typically covered by Host damage protection), and there may be other exclusions specific to your policy.

Hosting Tip! We recommend having your vacation rental insurance in addition to the platform’s coverage for comprehensive protection for extra peace of mind. For more information and to find the best vacation rental insurance, you can check out our guide on the best insurance options. Or, you can request a quote from Proper Insurance for comprehensive vacation rental coverage.

9Flats vs Airbnb: Cancellation Policies

When it comes to cancellation policies, 9Flats operates differently from Airbnb.

9Flats Cancellation Policy – Cancellations are not directly managed by the platform. Instead, they are governed by the specific cancellation policy established by the property provider. These policies can vary, and if a guest has questions about why their reservation was canceled, 9Flats may not have that information as the booking took place on a third-party website. In such cases, guests are encouraged to contact the website where they made the booking for assistance.

Airbnb Cancellation Policy – It has its own cancellation policies. If a reservation is canceled within 48 hours or less before check-in or after check-in, guests may be subject to a fee equivalent to 50% of the reservation amount for the nights not stayed. If the reservation is canceled within a timeframe of 48 hours to 30 days before check-in, the fee is 25% of the reservation amount. Airbnb manages these policies directly, providing a clear framework for both guests and hosts.

9Flats vs Airbnb: Host Customer Support

The customer service of both platforms has received a range of reviews, and it’s important to note that both offer extensive FAQs to assist users in resolving common issues before needing to reach out to support.

While the quality of customer service can vary, it’s worth mentioning that overall reviews for 9Flats’ customer service appear to be more positive.

This perception may be influenced by the distinct user base of both platforms and their respective experiences with customer support.

Takeaway

In summary, 9Flats and Airbnb are both reputable vacation rental platforms, but they have distinct differences. Your choice should be based on your specific needs and goals as a host. 

Don’t forget that you can list on multiple platforms by using a channel manager to streamline your operations and avoid double bookings. We hope this comparison has provided you with the information you need to make the right decision for your vacation rental business.

If you prefer a straightforward fee structure and potentially better customer service, your choice should lean towards 9Flats. However, if you value a larger user base and well-defined cancellation policies, then Airbnb may be the better-suited platform for your hosting needs.

You can also build a website for your vacation rental with direct booking to reduce fees from online travel agencies using the right marketing plan, SEO strategies, and property management software.

You can also maximize your exposure by listing on both platforms with a channel manager. Make sure to go for the listing site that best fits your specific needs, and if you’re looking for more options, take a look at our post on the best listing sites.

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