Airbnb Message Templates You’ll Want to Have + Examples

Streamline guest communication and save time with these free Airbnb message templates.

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Get more tips & ideas in our Airbnb Host Checklist!

Being an amazing superhost requires quick responses and friendly messages. But let’s face it, keeping up with guest communication can be draining, especially when most messages are repetitive. 

That’s where message templates come in handy. With templates, there’s no need to write messages from scratch. Just copy, paste, and you’re all set. 

In this blog post, you’ll find essential message templates every Airbnb host needs and discover how you can automate your messages.

Why Should You Automate Your Airbnb Messages

Wondering why you should automate your Airbnb messages? There are a lot of compelling reasons, including:

  • Time-saving: Automating messages means you don’t have to keep typing the same responses, saving you a ton of time.
  • Better search placement: Your response rate impacts your position in Airbnb search results, so by automating your communication and providing faster responses, you can improve your ranking.
  • Superhost status: Response rate also affects the Superhost status, so if you’re aiming to earn or keep this title, automating your communication is key.
  • Improved guest satisfaction: Quick and efficient communication tends to lead to happier guests and better reviews.
  • Reduced workload: Automating messages frees you up to focus on other hosting tasks.
  • 24/7 availability: Automation means you can respond to guest inquiries even when you’re not actively managing your Airbnb account.
  • Competitive advantage: Efficient communication sets you apart from other hosts and can attract more bookings.

Automating Your Airbnb Messages

Here’s how you can automate your Airbnb messages and simplify guest communication.

Choose Messaging Software

You can schedule your messages on Airbnb, but Airbnb only lets you trigger responses for a couple of actions (like booking).

A more advanced option is vacation rental management software that integrates with Airbnb and streamlines your messaging process. With these tools, you can craft personalized message templates and schedule them for specific times or trigger them based on guest actions. They also have convenient features like allowing you to manage multiple listings from a single dashboard. 

You can check out our list of best vacation rental management software to find one that best fits your needs and budget.

Use Message Templates

Message templates provide pre-written messages that you can tailor and reuse for different guests and scenarios. They can save you a lot of time and help you maintain consistency and avoid errors.

Test and Optimize

It’s important to continuously refine your messaging automation process. By regularly reviewing guest feedback and analyzing how your messages perform, you can identify areas where you can make improvements and adjust your strategy over time. 

One way to ensure that your messaging system is working smoothly is by testing it out. Send messages to yourself or a test account to double-check for accuracy and content. 

Airbnb Message Templates

Now let’s dive into sample messages that can serve as templates or examples to inspire your own messages. You can find all the essentials here, from booking confirmation to the review reminder. 

Thank You for Booking Message Template

Hi [Guest’s Name],

Thank you so much for choosing to stay at [Your Property Name]! We’re thrilled to have you as our guest. If you have any questions or need help before your arrival, feel free to reach out. We’re here to make your stay as enjoyable as possible.

Cheers,

[Your Name]

Welcome/ Check-in Message Template

Hi [Guest’s Name],

We’re looking forward to your arrival on [Day of the Week]! Just wanted to confirm that everything is ready for your arrival and to share some details for a smooth check-in.

Location: [Property Location]

Check-in: 

You can check in any time after [Insert Check-in Time]. The key is in the [Check-in Instructions].

Check-out: 

Please be sure to check out before [Insert Check-out Time].

Wi-Fi: 

  • Username: [Wi-Fi Username]
  • Password: [Wi-Fi Password]

If you need anything at all during your stay, don’t hesitate to let us know. Have a wonderful time!

Cheers,

[Your Name]

Check-up Message Template

Hi [Guest’s Name],

We hope you’re enjoying your stay with us so far. Is there anything we can do to make your experience even better? Please don’t hesitate to reach out if you need assistance or have any questions. We want to ensure you have a comfortable stay.

Cheers,

[Your Name]

Noise Complaint Message Template

Hi [Guest’s Name],

We hope you’re settling in well! We wanted to touch base about something important. It seems there have been a few noise complaints from our neighbors about disturbances during late hours. We understand everyone’s here to have a good time, but we also want to be good neighbors.

Just a reminder that quiet hours are from [Specify Time].

If there’s anything bothering you or if you have any questions, please don’t hesitate to reach out. We’re here to help sort things out and make sure everyone’s comfortable.

Thank you for understanding,

[Your Name]

Check-out Message Template

Hi [Guest’s Name]!

Hope you had an awesome time staying with us! Just a heads up, your check-out is tomorrow at [Check-out Time]. 

Before you head out, could you please make sure all appliances are turned off, windows are closed, and pop the key back into the lockbox?

If you’ve got any thoughts about your stay, we’d love to hear them! Feedback helps us keep improving.

Safe travels,

[Your Name]

Review Reminder Message Template

Hi [Guest’s Name],

Just wanted to drop a quick note to say thanks for staying with us! If you’ve got a second, would you mind leaving us a review? Your thoughts help us get better and help out future guests too.

Thanks a ton for choosing us for your stay, and we hope to see you again!

Cheers,

[Your Name]

Final Thoughts

Running a rental takes a lot of work, so why not simplify it wherever possible? These message templates can save you a ton of time, make guests feel welcome, and help you earn 5-star reviews. So go ahead, give them a try, and see how they can improve your Airbnb hosting.

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