In the fast-paced world of short-term rental management, efficiency is key. That’s why vacation rental platforms like Hospitable and Guesty have become indispensable tools for hosts looking to streamline their operations. If you’re searching for the perfect solution to optimize your listings and save valuable time, you might be asking yourself which is the right fit for your short-term rental business.
In this Hospitable (Smartbnb) vs Guesty breakdown, we’ll compare these two powerful platforms in terms of their features, pricing, customer support, and distinct advantages. By the end, you’ll have a clearer picture of which option suits your needs best. So, let’s dive in!
Hospitable vs Guesty: An Overview
Hospitable, formerly known as Smartbnb, is a dynamic platform that was initially created for automating guest messaging, but it now offers a wide range of valuable functionalities for vacation rental hosts and managers. This all-in-one solution offers short-term rental owners a direct bookings website, channel manager, synchronized pricing, reporting, and preloaded templates for quick messaging, among other things.
Guesty stands out as a widely recognized name in the industry. It offers a comprehensive set of features that cater to the needs of short-term rental managers. Notable functionalities include a user-friendly interface, automation capabilities, built-in revenue management, an intuitive centralized calendar, and accounting tools. Check out our Guesty review for an in-depth analysis.
Pricing
| Hospitable | Guesty |
| ✅ Plans start at $40/mo | ✅ Custom pricing |
| Calculate your cost | Get a quote |
| ✅ Free Trial | ❌ No Free Trial |
| 14 days | Demo available |
Winner: Hospitable
Hospitable comes with transparent pricing that is based on the number of properties you manage. Hospitable gives you full access to all features, starting at just $40/month for up to 2 properties. As your business grows, you only pay for properties with check-ins.
Hospitable provides a 14-day free trial, allowing you to experience their platform without any commitment.
Guesty operates based on a custom pricing model, so you’ll need to request a quote from their reps. Besides the cost of using the platform, the setup fee is an additional expense; however, it does include valuable 6-week onboarding support. There is no free trial for Guesty users, but you can ask for a demo.
Do you manage 3 or fewer properties? In that case, we suggest that you check out Guesty for Hosts. Read more about it in our Guesty vs Guesty for Hosts comparison.
Taking into account its affordability, transparent pricing, and a generous free trial, Hospitable has the advantage over Guesty when it comes to pricing.
Features
| Hospitable | Guesty |
| ✅ Multi Calendar | ✅ Multi Calendar |
| Oversee and handle all bookings from a single calendar | Oversee and handle all bookings from a single calendar |
| ✅ Unified Inbox | ✅ Unified Inbox |
| Read, reply, and organize all messages from a central inbox (booking sites, email, SMS, WhatsApp) | Read, reply, and organize all messages from a central inbox (booking sites, email, SMS, WhatsApp) |
| ✅ Channel Manager | ✅ Channel Manager |
| Synchronize bookings and property information across multiple channels – Airbnb, Booking.com, Vrbo | Synchronize bookings and property information across multiple channels – Airbnb, Vrbo, Booking.com, Agoda, and more |
| ✅ Booking Website Builder | ✅ Booking Website Builder |
| Build a direct booking website with ease | Build a direct booking website with ease |
| ✅ Owner Portal | ✅ Owner Portal |
| Keep property owners updated by generating owner statements and reports | Keep property owners updated by generating owner statements and reports |
| ❌ Accounting Features | ✅ Accounting Features |
| No integrated accounting features, but you can export financial reports | Keep track of income and payments, and connect directly with Quickbooks |
| ✅ Automation Tools | ✅ Automation Tools |
| Automate guest messages | Automate notifications, reminders, reviews, messages, and more, and eliminate repetitive tasks |
| ✅ Task Management | ✅ Task Management |
| Manage your team’s workload and assign tasks automatically, like check-in or check-outs, based on triggers | Manage your team’s workload and assign tasks automatically, like check-in or check-outs, based on triggers |
| ❌ Revenue Management | ✅Revenue Management |
| Offers a pricing sync feature | Eliminates the need for a dynamic pricing tool with a built-in revenue management feature |
| ✅ Open API | ✅ Open API |
| Build custom integrations | Build custom integrations |
Winner: Guesty
Guesty has a somewhat more comprehensive toolbox compared to Hospitable, with its integrated revenue management functionality, multi-unit management, and more robust automation and accounting tools. Additionally, Guesty’s list of integrations is more extensive.
On the other hand, Hospitable stands out with the ability to proactively communicate with guests by sending upsell offers and its advanced system that automatically detects and responds to guest questions across more than 20 topics.
Customer Support
| Hospitable | Guesty |
| 4.8 Custom Support rating on Capterra – Email and live chat | 4.3 Custom Support rating on Capterra – Email, phone, and live chat |
Winner: Hospitable
Hospitable boasts an exceptional customer service rating, which speaks volumes about the excellence of its dedicated support team. Meanwhile, Lodgify also garners positive reviews and a good rating overall, with a few isolated negative experiences.
Conclusion – Hospitable or Guesty?
The burning question remains: which platform is the better fit for your unique needs? Both Hospitable and Guesty provide an end-to-end solution for managing your properties, so let’s unravel their advantages.
As a more budget-friendly option, Hospitable can be a preferred choice for managing small and mid-size rental businesses. Even if you run one or two properties, you’ll get access to its all-inclusive features package at a reasonable price, and you can even give it a whirl without financial commitment with a 14-day free trial.
Larger rental management businesses can benefit from Guesty’s robust built-in features and numerous integrations, as this will eliminate the need for additional tools while centralizing all operations. The custom quote will ensure that you pay only for what you need, and the 6-week onboarding will provide detailed instructions to your team.
Alternatives to Hospitable and Guesty
When it comes to worthy alternatives to feature-rich Hospitable and Guesty, our vote goes to Uplisting. Its powerful features, top-notch customer support, and continuous platform enhancements make Uplisting our top recommendation.
Compare vacation rental software options with our spreadsheet.
View spreadsheetAdditionally, other highly regarded platforms that we would recommend include Lodgify, OwnerRez, HostHub, and Smoobu. You can learn more about these tools in our list of best vacation rental management software. For a wider range of options and detailed comparison, we suggest referring to our Guesty and Hospitable alternatives.
