Hospitable (Smartbnb) vs Hostaway – Comparing Popular Vacation Rental Software [2024]

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Read our review of the best vacation rental software.

In your pursuit of the ideal vacation rental management software, it’s no surprise that Hospitable and Hostaway have caught your attention. Both platforms offer powerful features that can enhance your rental business. However, selecting the software that truly aligns with your specific requirements is no easy task.

When comparing Hospitable (Smartbnb) vs Hostaway as vacation rental management solutions, it’s important to consider several factors such as features, pricing, and customer support. Let’s delve into each of these aspects to help you make a decision tailored to your property rental business.

Disclosure: This post contains affiliate links, and we may earn a commission at no extra cost to you. The information in this post is based on the in-depth research we do in order to recommend the best software to our clients.

Hospitable vs Hostaway: An Overview

Hospitable (formerly Smartbnb) is a one-stop-shop type of software that aims to make “hosting short-term just as easy as traditional, long-term hosting.” Starting from a direct booking website and channel manager to price synchronization and payments, you’ll have a complete set of tools for managing short-term rentals.

Hostaway is one of the leading vacation rental platforms designed to help you scale your rental business and easily manage all day-to-day tasks. Its list of features is impressive, including a website builder, reservations management, muti-calendar management, and automation functionality. 

Pricing

HospitableHostaway
Plans start at $40/moCustom pricing
Calculate your costGet a quote
Free Trial No Free Trial
14 daysDemo available

Winner: Hospitable

The cost of using Hospitable depends on the number of properties you manage. The starting price is $40/month for up to 2 properties, and as your vacation rental business grows, you will only be charged for properties that have had check-ins. Regardless of how many units you manage, you will get access to all software features. 

To make your decision even easier, Hospitable offers a 14-day free trial.

Hostaway follows a distinct pricing model rather than relying on fixed costs. Instead of a predetermined price, they offer a custom pricing structure tailored to your specific needs. You’ll need to schedule a demo with their reps, discuss your requirements, and provide details about your rental business, and in turn, you will receive a unique offer.

When it comes to payments, we think Hospitable has a slight advantage, due to their transparent pricing and all-inclusive package. 

Features

HospitableHostaway
✅ Multi Calendar✅ Multi Calendar
See and manage your bookings from a single calendarSee and manage your bookings from a single calendar
✅ Unified Inbox✅ Unified Inbox
Manage all messages from a unified inbox (booking sites, SMS, email, WhatsApp)Manage all messages from a unified inbox (booking sites, SMS, email, WhatsApp)
✅ Channel Manager✅ Channel Manager
Sync bookings and property information across several channels – Airbnb, Booking.com, VrboSync bookings and property information across several channels – Airbnb, Booking.com, Vrbo, Google Vacation Rentals, Expedia, and more
✅ Booking Website Builder✅ Booking Website Builder
Build a direct bookings website hassle-freeBuild a direct booking website hassle-free
✅ Owner Portal✅ Owner Portal
Ensure that owners stay up to date by generating owner statements and reportsEnsure that owners stay up to date by generating owner statements and reports
❌ Accounting Features✅ Accounting Features
No integrated accounting features, but you can export financial reportsKeep track of income, expenses, and payments, and integrate directly with Quickbooks
✅ Automation Tools✅ Automation Tools
Automate guest messages and other mundane tasksAutomate guest messages and other mundane tasks
✅ Task Management✅ Task Management
Manage your team and organize their tasks, including check-ins and check-outsManage your team and organize their tasks, including check-ins and check-outs
❌ Revenue Management❌ Revenue Management
Provides a pricing sync featureSupports dynamic pricing and integrates with popular revenue management platforms like Beyond and PriceLabs
✅ Open API✅ Open API
Integrate any software or build custom integrationsIntegrate any software or build custom integrations

Winner: Tie

Hospitable and Hostaway offer similar tools, making it difficult to declare a clear winner between the two. However, there are certain differences worth considering.

While both Hospitable and Hostaway support sending automated messages based on triggers, personalizing messages with shortcodes, and customizing them based on special conditions, Hospitable takes it one step further. 

Hospitable uses AI technology to detect questions on topics and sends automated responses to guests with the necessary information. According to Hospitable, they can handle up to 90% of the communication with guests.

Hostaway, on the other hand, has the advantage when it comes to built-in accounting tools, lead management functionality, and a guest portal where guests can access all necessary information.

Customer Support

HospitableHostaway
4.8 Custom Support rating on Capterra – Email and live chat4.7 Custom Support rating on Capterra – Email and phone

Winner: Tie

Whether you choose Hospitable or Hostaway, you can expect prompt and friendly communication with their support representatives. Both platforms have received positive reviews from users, with reviewers expressing satisfaction with their experiences. This gives you peace of mind, knowing that you can rely on their support teams whenever you encounter any issues or have questions about the platforms.

Conclusion – Hospitable or Hostaway?

Our advice is to base your decision between Hospitable and Hostaway on one key factor—your priorities. 

If guest communication and satisfaction are high on your list, Hospitable may be the ideal platform for you. With their expertise in automated and effective communication, Hospitable can alleviate the burdens of guest engagement. This platform is also a great pick for beginners as you can enjoy all features at an affordable price even if you manage a couple of properties. 

Hostaway has distinct advantages in areas such as advanced reporting, synchronization capabilities with a wider range of channel managers, and robust accounting functions. If these features are critical to your vacation rental business, Hostaway may be the better fit for your needs. These advanced functionalities will also come in handy as your business grows or if you already handle a larger portfolio of units.

Alternatives to Hospitable and Hostaway

Committing to a vacation rental management software is a significant decision, and it’s only natural to want peace of mind knowing that you have thoroughly explored all your options before making a final choice. 

Our top recommendation when it comes to a great price-value ratio is Uplisting. This feature-rich software packs all the essential tools and delivers top-notch customer service.  

Compare the best vacation rental software platforms with our free spreadsheet.

View the spreadsheet

While Uplisting is a strong contender, it’s also worth exploring other notable platforms such as OwnerRez, Lodgify, Hosthub, and Smoobu. Each of these platforms brings its own unique strengths and features to the table. If you’re interested in a detailed comparison of Hospitable with other sought-after platforms, delve deeper into our article on the best Hospitable alternatives.

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