Hospitable (Smartbnb) vs Hostfully: Choosing the Right Vacation Rental Platform [2024]

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Read our review of the best vacation rental software.

It’s not easy to navigate through the vast landscape of vacation rental software and select the ideal solution for your specific needs. That’s why, in this article, we’ll embark on a detailed comparison between two sought-after solutions, Hospitable (formerly known as Smartbnb) and Hostfully. 

By closely examining key factors such as features, pricing, and customer support, you can gain valuable insights to confidently make a decision that’s aligned with your rental business. Join us in this ultimate Hospitable (Smartbnb) vs Hostfully showdown and unravel the distinctions that will reveal the right tool for you.

Disclosure: This post contains affiliate links, and we may earn a commission at no extra cost to you. The information in this post is based on the in-depth research we do in order to recommend the best software to our clients.

Hospitable vs Hostfully: An Overview

Hospitable (formerly Smartbnb) has evolved from a platform for guest messaging automation to an end-to-end solution for short-term rental management. Besides advanced automation and communication features, Hospitable will also equip you with a channel manager, a website builder for direct bookings, reporting features, task management, review management, and pricing sync. 

Hostfully is a vacation rental software that was crafted specifically to aid vacation rental businesses automate and streamline their day-to-day operations. Its robust feature set includes a unified inbox, channel manager, automation features, payment processing, reporting, and more.  

Pricing

HospitableHostfully
Plans start at $40/mo Plans start at $109/mo
Calculate your costCalculate your cost
Free Trial No free trial
14 daysDemo available

Winner: Hospitable

The cost of using Hospitable starts at $40/month for up to 2 properties. This platform doesn’t have tiered pricing, but it adjusts the costs according to your property portfolio. The pricing is transparent, and you’ll have access to all features regardless of how many units you manage. As your business scales, you’ll only be charged for properties with check-ins. 

Hostfully has a three-tiered pricing structure, and with each tier, you unlock more advanced features. The base cost is $109/month for up to 4 listings. Choosing an annual subscription grants a 10% discount, and there’s a one-time implementation fee of $600, which can be reduced to $300 with a yearly payment. To enjoy a $100 discount, just use the code EGNTNJ494.

Hospitable is the more budget-friendly choice, with a cost of $56/month for managing 4 listings, whereas Hostfully charges $109/month for the same number of properties and comes with a setup fee. Hostfully also restricts access to certain features like digital signatures and customer success manager until your portfolio grows and you reach higher tiers.

Features

HospitableHostfully
✅ Multi Calendar✅ Multi Calendar
Use a single calendar for overseeing and managing your bookingsUse a single calendar for overseeing and managing your bookings
✅ Unified Inbox✅ Unified Inbox
Manage all messages from one inbox (booking sites, SMS, email, WhatsApp)Manage all messages from one inbox (booking sites, SMS, email, WhatsApp)
✅ Channel Manager✅ Channel Manager
Sync bookings and vacation rental information across several channels – Airbnb, Booking.com, VrboSync bookings and vacation rental information across multiple channels, like Airbnb, Vrbo, Booking.com, Trip Advisor, Homes & Villas by Marriott Bonvoy, Google Vacation Rentals, ApartmentLove, and more
✅ Booking Website Builder✅ Booking Website Builder
Build your own direct booking website for bookings and paymentsBuild your own direct booking website for bookings and payments
✅ Owner Portal✅ Owner Portal
Keep your property owners up to date with access to reportsGenerate owner statements and reports
❌ Accounting Features✅ Accounting Features
No integrated accounting features, but you can export financial and operational dataUse built-in accounting tools and integrate with apps like Quickbooks and Clearing
✅ Automation Tools✅ Automation Tools
Automate guest responses, reminders, and reviewsAutomate guest responses, reminders, and reviews
✅ Task Management✅ Task Management
Create and assign tasks for your teamCreate and assign tasks for your team
❌ Revenue Management❌ Revenue Management
Provides a pricing sync featureIntegrates with pricing tools as an alternative solution
✅ Open API✅ Open API
Build configurations that suit the needs of your businessBuild configurations that suit the needs of your business

Winner: Tie

Each platform has its advantages, so rather than favoring a single platform, let’s highlight their unique strengths.

Hospitable has the advantage when it comes to communication capabilities. Its AI system has the ability to detect questions on more than 20 common topics and it instantly generates a personalized response. On top of that, Hospitable surpasses Hostfully with its double-booking protection and smart lock integration.

Hostfully packs certain features that Hospitable lacks, such as e-signing contracts and accounting tools. Hostfully also stands out with its advanced reporting and booking pipeline, which enables you to track leads, deposits, and payments from a unified dashboard.

Customer Support

HospitableHostfully
4.8 Custom Support rating on Capterra – Email and live chat4.4 Custom Support rating on Capterra – Email and live chat

Winner: Hospitable

Hospitable is outshining its competitors with the gold standard in customer support ratings. Its reviews are glowing, with users sharing positive impressions of agents’ responsiveness and helpfulness. Hostfully also enjoys a fair share of positive reviews, but its overall rating takes a slight hit due to a handful of negative experiences reported by some users.

Conclusion – Hospitable or Hostfully?

How to choose between Hospitable and Hostfully? Your decision will ultimately be shaped by your specific needs and preferences. So, you should take a moment to reflect on what truly matters to you.

If affordability and seamless guest communication are at the top of your priority list, Hospitable is the perfect fit. With its reasonable pricing and AI-powered technology, you can automate guest responses effortlessly without putting a dent in your budget.

However, if you’re a rental manager or owner looking to streamline administrative burdens, Hostfully is the ideal solution. Its advanced reporting and integrated accounting tools will alleviate the burden of financial tasks, allowing you to focus on optimizing your rental management operations.

Alternatives to Hospitable and Hostfully

A thorough exploration of available vacation rental management software will give you the confidence and reassurance that you have considered and evaluated all the available choices.

We would highly recommend checking out our top selection for short-term rental management needs, the comprehensive Uplisting

Compare the best vacation rental software platforms with our free spreadsheet.

View the spreadsheet

In addition to this robust platform praised for its exceptional customer service, you can also look into other popular choices such as iGMS, Lodgify, Guesty, OwnerRez, and Smoobu. Save yourself the hassle of comparing these platforms with Hostfully and Hospitable on your own, as we’ve got you covered with our informative posts on Hospitable and Hostfully alternatives.

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