Hostaway Review [2024]: Is It Right For You?

Let's dive into the feature highlights, pros, cons in our Hostaway review and see if this is the right fit for your vacation rental needs!

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Read our review of the best vacation rental software.

Are you in the vacation rental business and searching for the perfect management software to streamline your operations? Look no further because, in this Hostaway review, we’ll dive deep into this powerful platform to help you decide if it’s the right fit for your needs.

Whether you’re a property manager, vacation rental owner, or Airbnb host, finding the ideal software solution can make a world of difference in simplifying your daily tasks. Let’s explore what Hostaway has to offer.

What is Hostaway?

Hostaway is a comprehensive vacation rental management platform that has been transforming the way property managers and hosts handle their vacation rental listings since it was launched in 2015.

This cloud-based software offers an extensive range of features to assist users in managing multiple listings across various booking platforms, all from one unified dashboard. Hostaway is designed to simplify tasks such as property management, automation tools, guest communication, marketing, and much more!

Hostaway Features

Hostaway boasts a comprehensive set of features that are designed to simplify vacation rental management. Here are some of its key features:

  • Reservations Manager – Seamlessly handles reservations, including check-ins, check-outs, and payment tracking, all within Hostaway’s user-friendly interface.
  • CRM and Lead Management – Effectively manage customer relationships and leads, allowing you to maintain a database of guest information and inquiries.
  • Performance Dashboard – Monitor and analyze the performance of your vacation rental properties through an intuitive and informative performance dashboard, providing you with valuable insights for optimizing your listings and pricing strategies.
  • Automated Messages and Reviews – Save time with automated messages for guest communication, and encourage reviews to boost your property’s online reputation. Task automation simplifies routine processes.
  • Payment Processing – Securely process payments from guests, ensuring a hassle-free transaction experience.
  • Unified Inbox – Centralize your communication by managing messages from various booking platforms in one unified inbox, streamlining guest interactions.
  • Booking Website – Hostaway offers a customizable booking website to showcase your properties, enhancing your online presence and attracting potential guests.
  • Coupon Management – Create and manage promotional coupons to attract more bookings and boost revenue.
  • Mobile App – Stay in control no matter where you are with the convenience of the Hostaway mobile app, allowing you to manage your listings and reservations on the go.
  • Analytics and Reporting – Access in-depth analytics and reporting tools to gain insights into your property’s performance, empowering you to make data-driven decisions.

Now, let’s take a closer look at some of these features.

Feature Highlights

  • Hostaway Flexibility for PMS and Channel Managers

What sets Hostaway apart from other Property Management Systems (PMS) and Channel Managers is its exceptional flexibility and scalability. Hostaway grows with your business, adapting to your unique needs. The software is highly customizable, allowing you to tailor it to your specific requirements. Moreover, Hostaway provides an exceptional team dedicated to helping you set up and succeed in your vacation rental venture. They are there to assist you every step of the way, ensuring that the software aligns perfectly with your goals and making it a valuable partner for your growth.

  • Hostaway Marketplace

Hostaway stands as the largest marketplace for vacation rental software and tools. Their Marketplace boasts an extensive selection of over 100 solutions, covering every imaginable aspect of vacation rental management. Whether you need assistance with property maintenance, guest communication, or revenue optimization, Hostaway’s Marketplace offers solutions to cater to your unique requirements. Furthermore, Hostaway’s expert team can recommend the most suitable solutions for your specific challenges, providing a comprehensive support network to help you navigate the ever-evolving vacation rental industry. Hostaway’s private ownership and funding from a network of VCs and entrepreneurs signify their commitment to continuously improving and expanding their offerings, ensuring you have access to cutting-edge technology and expertise.

Hostaway Pricing

Hostaway’s pricing structure is not publicly disclosed, but here’s what we can tell you. The cost will vary based on the size of your property portfolio and your specific needs, with a starting point of about $50 per property per month. Hostaway also lets you calculate your own pricing to match your exact requirements, so you only pay for what you need.

To check out what Hostaway has to offer and how much it will cost you, you won’t find a free trial available. Instead, you can ask for a demo, which lets you try out the platform yourself. This way, you can see if Hostaway is a good fit for your vacation rental business without having to make an initial phone call or any commitments.

Hostaway Alternatives

If you’re considering alternatives to Hostaway, check out our relevant resources on vacation rental software comparisons to explore other options that might be better suited to your needs. Here’s a post for you to check out, reviewing the best vacation rental channel managers.

Should You Use Hostaway? Our Recommendation

Hostaway is a robust vacation rental management platform that offers a diverse array of features to simplify and enhance property management operations. If you’re in the market for a solution that allows you to efficiently manage your vacation rental listings, automate tasks, and maximize your revenue, Hostaway should definitely be on your radar.

But, because we know how important it is to always have a full and impartial notion of the software you’re considering trying, here is a list of Hostaway’s pros and cons based on their most recent reviews!

Hostaway Pros

  • User-Friendly – Hostaway is known for its ease of use, making it accessible for property managers and hosts with varying levels of tech-savviness.
  • Outstanding Customer Support – Hostaway’s customer support is top-notch, providing valuable assistance and guidance to users, ensuring that issues are promptly resolved.
  • Multi-Aspects Assistant – Hostaway covers various aspects of vacation rental management, offering a well-rounded solution that simplifies operations.

Hostaway Cons

  • Challenging Onboarding – Some users may find the initial onboarding process a bit challenging, requiring a learning curve to fully utilize the platform’s capabilities
  • Response Time Variability – Response times for customer support may occasionally be delayed due to different time zones, which can impact the efficiency of issue resolution.

Hostaway’s commitment to growth and innovation is evident in its continuous improvement and expansion of offerings. If you’re still exploring your options, check out our vacation rental software comparison spreadsheet and our review of the best vacation software to make an informed decision.

So, is Hostaway the right choice for you? If you’re a property manager or vacation rental host looking for an all-in-one solution that streamlines operations, increases revenue, and efficiently manages multiple listings, Hostaway is certainly a contender and could definitely be the game-changer you’ve been seeking. Give it a go with their demo to experience the benefits firsthand!

Compare the best vacation rental software platforms with our free spreadsheet.

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