Hostaway vs Guesty: Which Vacation Rental Software is Right for You? [2024]

Disclosure: This post may contain affiliate links.

Read our review of the best vacation rental software.

Are you looking to streamline your short-term rental business and reclaim precious hours in your day? With the multitude of options available, it can be overwhelming to choose the right platform for managing your listings

In this post, we’ll be analyzing two prominent competitors, Hostaway and Guesty. Let’s delve into a detailed Hostaway vs Guesty comparison, evaluating their features, pricing, and customer support efficiency. To ensure that you have overturned every stone before signing up, we’ll also provide you with worthy alternatives.

Disclosure: This post contains affiliate links, and we may earn a commission at no extra cost to you. The information in this post is based on the in-depth research we do in order to recommend the best software to our clients.

Hostaway vs Guesty: An Overview

Hostaway is an end-to-end solution with a wide array of features and a commitment to consistent software enhancements. Among its numerous useful functionalities, you can find muti-calendar management, reservations management, a unified inbox, website builder, and accounting tools. 

Guesty is an all-in-one property management software that has made waves in this industry with its robust feature set and user-friendly interface. This software can equip you with a variety of tools, including channel manager, automation, centralized calendar, revenue management, and accounting. Want to know more about Guesty? Refer to our comprehensive review.

Pricing

HostawayGuesty
Custom pricingCustom pricing
Get a quoteGet a quote
No Free Trial No Free Trial
Demo availableDemo available

Winner: Tie

Both Hostaway and Guesty prioritize the uniqueness of each customer’s needs, which is reflected in their custom pricing models. To discover the cost tailored to your specific requirements, you’ll need to request a quote. 

Additionally, both platforms have a setup fee, with Guesty including 6-week onboarding support as part of this fee. 

If you wish to familiarize yourself further with the platforms, you can request a demo for both Guesty and Hostaway.

In case you own just 1-3 properties, you may want to explore Guesty for Hosts, which offers a fixed pricing structure along with a free trial option. Our Guesty vs Guesty for Hosts comparison can reveal more about their differences and similarities.

Features

HostawayGuesty
✅ Multi Calendar✅ Multi Calendar
Manage all bookings from a single calendarManage all bookings from a single calendar
✅ Unified Inbox✅ Unified Inbox
Read and reply to all messages from a central inbox (booking sites, SMS, email, WhatsApp)Read and reply to all messages from a central inbox (booking sites, SMS, email, WhatsApp)
✅ Channel Manager✅ Channel Manager
Sync bookings and property information across multiple channels – Airbnb, Booking.com, Vrbo, Google Vacation Rentals, Expedia, and moreSynch bookings and property information across multiple channels – Airbnb, Vrbo, Booking.com, Agoda, and more
✅ Booking Website Builder✅ Booking Website Builder
Create a direct booking website or connect your existing siteCreate a direct booking website or connect your existing site
✅ Owner Portal✅ Owner Portal
Ensure that owners stay up to date by curating owner statements and reportsEnsure that owners stay up to date by curating owner statements and reports
✅ Accounting Features✅ Accounting Features
Keep track of income, expenses, and payments, and integrate directly with QuickbooksKeep track of income, expenses, and payments, and integrate directly with Quickbooks
✅ Automation Tools✅ Automation Tools
Automate messages, reviews, tasks, and moreAutomate messages, reviews, tasks, and more
✅ Task Management✅ Task Management
Create and assign tasks for your team with easeCreate and assign tasks for your team with ease
❌ Revenue Management✅Revenue Management
Supports dynamic pricing and integrates with popular revenue management platforms like Beyond and PriceLabsStreamlines revenue management with a built-in feature that eliminates the need for a separate dynamic pricing tool
✅ Open API✅ Open API
Integrate any software or build custom integrationsIntegrate any software or build custom integrations

Winner: Tie

While both platforms excel in their own right, Hostaway takes the lead with its CRM and lead management tools, a convenient guest portal that acts as an information hub for guests, and reservation management that allows you to send special offers and upsell services with ease.

On the other hand, Guesty stands out with its revenue management tool, multi-unit feature that lets you group similar listings, and 24/7 guest communication which can ensure that your guests always have access to support. 

Additionally, Guesty has a more intuitive design that ensures a seamless navigation experience, so it can be an ideal choice for individuals seeking a platform that is user-friendly and robust.

Customer Support

HostawayGuesty
4.7 Custom Support rating on Capterra – Email and phone4.3 Custom Support rating on Capterra – Email, phone, and live chat

Winner: Hostaway

Hostaway surpasses Guesty in terms of customer service as it boasts a higher rating. Users have consistently praised Hostaway’s support team for being responsive and very helpful. While Guesty also received commendations from its users, there have been occasional complaints about longer response times.

Conclusion – Hostaway or Guesty?

To sum it up, both Hostaway and Guesty bring a host of features to the table, serving as a one-stop-shop solution for hosts. 

While Guesty distinguishes itself with built-in revenue tools, multi-unit functionality, and an incredibly intuitive dashboard, Hostaway stands out with its lead management feature, guest portal, and special offer management. 

The decision between the two platforms hinges upon your specific priorities and preferences as a vacation rental manager. 

If you manage a substantial number of units, Guesty’s distinct functionalities may prove advantageous. On the other hand, Hostaway can be a great tool if you’re managing fewer properties, and it will also easily accommodate the growth and expansion of your business.

Alternatives to Hostaway and Guesty

At the top of our list of the best vacation rental management software is Uplisting. This software can be a suitable alternative to Hostaway and Guesty as it provides a feature-rich solution to owners and managers while also delivering excellent customer support.

Compare the best vacation rental software platforms with our free spreadsheet.

View the spreadsheet

If you’re embarking on your journey as a rental management entrepreneur and are in search of a cost-effective platform, we recommend checking out Lodgify, OwnerRez, Hosthub, and Smoobu.

Find out how Guesty compares to other popular platforms for short-term rental management in our Guesty alternatives post. 

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