Plum Guide vs Airbnb: Which Is Better For Hosts? [2024]

Are you a vacation rental host grappling with the Plum Guide vs Airbnb dilemma? Dive in this guide to align your vacation rental needs.

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Check out our guide for first time hosts!

Are you a vacation rental host grappling with the Plum Guide vs Airbnb dilemma? Choosing the right platform can make or break your success in the vacation rental market.

In this insightful article, we dive deep into the Plum Guide vs Airbnb debate.

Discover which platform aligns perfectly with your hosting aspirations.

Can You List on Both?

Absolutely! Listing on both Plum Guide and Airbnb opens up your property to a broader audience. More platforms mean more exposure and potential bookings. However, be wary of potential double bookings. 

Utilizing a channel manager can streamline your operation by syncing calendars and managing inquiries from one unified inbox. Check out our guide on calendar sync and explore various channel managers for a hassle-free experience.

What is Plum Guide?

Established in 2016, Plum Guide is a vacation rental platform dedicated to ensuring a top-notch experience for hosts and guests globally. 

Inspired by CEO Doron’s awe-inspiring Tel Aviv vacation home, Plum Guide aims to eliminate the unpredictability of booking stays. Doron’s vision led to the creation of the “Perfect Stay Test”. The goal is simple: decode the elements that make every stay extraordinary and disappointment-free.

What is Airbnb?

Born in 2007, Airbnb originated when two hosts graciously welcomed three guests to their San Francisco home. Since then, it has flourished into a platform boasting over 4 million hosts, facilitating more than 1.5 billion guest arrivals globally. 

Each day, Airbnb hosts provide distinctive stays and experiences, fostering connections that allow guests to engage with communities in a more authentic and meaningful manner.

Plum Guide vs Airbnb: An Overview

Let’s break down Plum Guide vs Airbnb, focusing on key aspects to help you decide which platform suits your hosting needs better.

Comparison PointPlum Guide Airbnb
Costs For Hosts▪︎ A 3% service fee, plus local taxes, with each booking
▪︎ A one-time joining fee of £300 per listing for the first guest booking- Cleaning fees are included in the total charges
▪︎ Guests pay a 6-12% service fee based on the listing price
▪︎ Hosts receive the listing price minus a 3% service fee
Reach and Getting Bookings▪︎ Diverse range of property types, from apartments to castles
▪︎ Targets a more mature audience
▪︎ A wide variety of property types available, ranging from cozy apartments to grand castles
▪︎ Appeals to a younger millennial demographic
Host Insurance▪︎ Currently not provided
▪︎ Hosts are strongly recommended to secure their insurance
▪︎ $1 million coverage for host liability, covering injuries or damages during a stay
▪︎ Intentional actions and damage to the host’s belongings aren’t covered
Cancellation Policies▪︎ Policies not publicly disclosed
▪︎ In the case of host cancellation, a penalty fee of 20% of accommodation charges may apply
▪︎ Fees vary, with a 50% fee for cancellations 48 hours or less before check-in
▪︎ A 25% fee applies for cancellations between 48 hours and 30 days before check-in
Customer Service▪︎ Mixed reviews for customer service, but extensive FAQs provided
▪︎ Rating of 4.4/5 stars on Trustpilot
▪︎ Mixed reviews for customer service, but extensive FAQs provided
▪︎ Rating of 1.3/5 stars on Trustpilot

Plum Guide vs Airbnb: Costs for Hosts

Let’s delve into the fees associated with hosting on these platforms.

Plum Guide Fees – Plum Guide charges a 3% service fee, plus any local taxes, with each booking. Additionally, there’s a one-time joining fee of £300 per listing for the first guest booking. This covers listing setup, including copywriting and a photoshoot if needed. Cleaning fees are included in the total charges.

Airbnb Fees – Airbnb charges guests a 6-12% service fee based on the listing price. Hosts receive the listing price, minus a 3% service fee.

If you prefer a transparent fee structure and a platform with a broader audience, Airbnb is the choice for you. However, if you value a curated experience and are comfortable with specific service fees, Plum Guide might align better with your hosting preferences.

Plum Guide vs Airbnb: Reach and Getting Bookings

Plum Guide and Airbnb both have a diverse range of listed properties, including apartments, houses, houseboats, bungalows, yurts, castles, country villas, and more.

Airbnb connects you to a vast, youthful audience, while Plum Guide caters to a more refined, mature market. Choose wisely to attract the right guests for your property.

Plum Guide vs Airbnb: Host Protection Insurance

Airbnb Host InsuranceAs part of AirCover for Hosts, Airbnb provides $1 million in coverage for hosts. This insurance protects hosts if they are legally responsible for guest injuries or damage to their belongings during their stay. It also covers people helping with hosting, like co-hosts and cleaners. While it includes bodily injury and damage to guest property, intentional actions and damage to the host’s belongings aren’t covered. For that, hosts can rely on Host damage protection.

Plum Guide Host Insurance – Currently, Plum Guide does not provide insurance coverage. They do, however, have a claims procedure in place for managing damage to the home. It is strongly recommended that hosts secure their insurance when renting out their properties.

Your insurance can give you extra protection and peace of mind. For more information and to find the best vacation rental insurance, you can check out our guide on the best insurance options. Or, you can request a quote from Proper Insurance for comprehensive vacation rental coverage.

Plum Guide vs Airbnb: Cancellation Policies

As for cancellation policies, Plum Guide and Airbnb both have very different approaches.

Plum Guide does not publicly disclose its cancellation policy for hosts. In the case of host cancellation, a penalty fee equivalent to 20% of the accommodation charges is applied in addition to refunding the full accommodation charges. The platform reserves the right to adjust or waive this fee based on the circumstances of the cancellation at its discretion.

For Airbnb, if a reservation is canceled 48 hours or less before check-in or after check-in, the fee is 50% of the reservation amount for the nights not stayed. If the reservation is canceled between 48 hours and 30 days before check-in, the fee is 25% of the reservation amount. Hosts should consider these policies when managing potential cancellations.

Plum Guide vs Airbnb: Host Customer Support

While both platforms receive mixed reviews for their customer service, both offer extensive FAQs to assist users before reaching out for support. Notably, Plum Guide boasts a commendable TrustPilot rating of 4.4/5 stars, showcasing positive user experiences compared to Airbnb’s 1.3/5 stars rating.


When deciding between Plum Guide and Airbnb, consider crucial factors like host fees, reach, property types, insurance, cancellation policies, and customer service. Each point significantly impacts your hosting experience and success.

Prefer a curated experience and a mature audience? Choose Plum Guide. If you’re after broader reach, diverse property types, and a reliable platform, go with Airbnb. Tailor your choice to your hosting priorities and goals.

Build a website for your vacation rental and offer direct booking. Use marketing and SEO strategies, and the right property management software to avoid OTA fees and reduce dependency on these platforms.

Remember, you can maximize your bookings by listing on both platforms using a channel manager. Explore our guide on best listing sites and discover top channel managers for your vacation rental business. Happy hosting!

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