Reasons to Decline an Airbnb Request as a Host

Find out when declining an Airbnb request is the right call, and discover tips on how to deal with these situations like a professional.

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Saying no to guests can be a tough and uncomfortable decision, but in some cases, it is the best call for you and your rental. If you’re unsure when to draw the line and how to approach it, we’ve got your back.

Below, we’ll cover valid reasons to decline an Airbnb request and tips on how to handle these situations delicately.

Common Reasons to Decline an Airbnb Request

Knowing ahead of time what requests to watch out for can really simplify things. Let’s go over some of the most common reasons why Airbnb hosts turn down bookings.

Schedule Conflict

If you forget to mark dates as unavailable on your calendar, you might end up getting booking requests for dates that are already booked. Unfortunately, there’s little you can do in this scenario except decline the request. 

To avoid this from happening, make sure you make it a habit to check and update your calendar regularly. Using vacation rental management software can also be of great help, since it syncs automatically with your Airbnb calendar and other booking platforms, making it way easier to avoid scheduling conflicts.

Guests Who Don’t Read the House Rules & Listing Information

If guests are ignoring your house rules and listing details, they might not be the best match for your place. So, keep an eye on their inquiries and booking requests. 

Pay attention if they ask about things already mentioned in your listing. For example, if you clearly stated “no parties” as one of your house rules, and get a booking inquiry asking if they can throw a big birthday party at your place, it’s a sign they didn’t read your rules or aren’t respecting them. 

Guests Who Can’t Arrive During the Check-in Window

Making sure check-in goes smoothly sets the tone for your guest’s whole stay. 

When a guest tells you their arrival time, check if it fits your check-in window. If they can’t make it within that time and don’t have a good reason for being late, it might be best to decline their request. 

Don’t forget that you deserve downtime just like anyone else, and guests should respect your schedule.

Empty or Incomplete Guest’s Profile

A guest’s profile reveals a lot about who they are and how they’ll behave during their stay. So, before accepting the request, check if their profile has all the necessary info filled out. 

If you see lots of missing or vague details like no reviews or photos, it’s okay to be cautious. You can decline the request or hold off on accepting their booking until they share more about themselves. 

Guest Insists on Getting a Discount

In the Airbnb host community, there’s a common belief that guests who ask for discounts can be demanding and picky. Some hosts have shared how these guests are more likely to leave negative reviews or find faults during their stay.

So, if a guest keeps asking for discounts, pay attention. If their reasons don’t add up or they won’t accept your listed price, it’s okay to stick to your rates. 

Don’t be afraid to decline their request if they keep pushing for a discount. You have every right to maintain your pricing integrity.

Guest’s Reviews of Past Stays

Looking into guests’ reviews from hosts is common, but what really tells the story is guests’ reviews of their past stays. 

Those reviews can give you a heads-up about potential troublemakers. If a guest’s reviews seem unfair or nitpicky like complaining about the weather, the whiteness of the sheets, or scratchy toilet paper, they’ll likely be hard to please during their stay.

If you come across such reviews, it’s a sign to rethink whether you should access their request. Guests who nitpick over trivial matters might give you a 3-star or 2-star review matter how much effort you put into their stay.

Tips for Declining an Airbnb Request

If you’ve looked over the booking request and feel it’s not a good match, it’s important to decline it in the right way. Here are some helpful tips to prepare you for handling the situation with ease.

Trust Your Instinct

When declining an Airbnb request, trust your instincts if something feels off or uncomfortable about the situation. Your intuition is often a reliable guide in such matters. If you have doubts about the guest or the booking, it’s better to decline than to risk a problematic experience.

Offer Suggestions or Alternatives

When saying no to a request, it’s thoughtful to suggest other options, especially if your schedule is the issue. You can recommend other nearby listings that might better suit their needs or suggest alternative dates.

It shows you genuinely care about their experience, even if you can’t host them this time. And who knows, they might choose to book with you next time.

Be Nice and Polite

Even if you can’t host for whatever reason, it’s important to treat the guest with kindness and respect. So, use a friendly and polite tone when turning guests down. Make sure to thank them for considering your listing and apologize for any inconvenience. 

Here’s a message example that you can also use as a template:

Hi [Guest’s Name],

Thank you so much for reaching out and considering my listing for your stay. I truly appreciate your interest.

Unfortunately, due to some scheduling conflicts, I won’t be able to accommodate your requested dates. I’m really sorry for any inconvenience this may cause.

However, I’d be happy to suggest some other great options in the area that might suit your needs. Just let me know if you’d like some recommendations.

Thanks again for considering my rental, and I wish you all the best with your travels!

Best regards,

[Your Name]

Avoid Making It Personal

When you’re turning down a request, stick to the booking-related reasons instead of personal opinions about the guest. Avoid making any comment that might come off as rude or judgmental. Keeping things professional and to the point keeps the Airbnb community respectful and friendly, just as it should be.

Conclusion

Airbnb business is just like any other business, and there will be times when you’ll need to make tough calls, like turning down requests. Saying no to a few bookings won’t make or break your rental, but it can spare you from headaches. That’s why it’s often wiser to trust your instincts and pay attention to guests’ profiles and how they communicate, than to deal with unpleasant situations and negative reviews later on.

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